Frequently Asked Questions (FAQ)
Welcome to the SO3 Help Center. Find answers to the most common questions below. If you need more help, feel free to contact us at support@so365.shop.
What is SO3 (Style On 365)?
SO3 is an online fashion platform that connects shoppers with emerging designers from around the world. We curate unique, trend-forward styles and handle the shopping experience from discovery to delivery.
Who fulfills my order?
Orders are fulfilled directly by our partner brands. This ensures authenticity and allows designers to maintain quality control and branding. SO3 manages customer service and the overall shopping experience.
Where do you ship to?
We currently ship to most countries worldwide. Shipping availability and costs depend on the partner brand’s location. Shipping details are provided at checkout.
How long does shipping take?
Shipping times vary by brand and destination. Typically, delivery takes between 7–21 business days. Tracking details are emailed once your order is dispatched.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also check your order status by logging into your SO3 account.
What is your return policy?
Returns are accepted within 14 days of delivery for unused items in original condition. Since we work with third-party designers, return eligibility may vary. Visit our Returns & Refunds Policy page for full details.
Do you offer refunds?
Yes. Approved returns will be refunded to your original payment method within 7–14 business days after we receive the returned item. Original shipping fees may not be refunded unless the item was defective or incorrect.
How do I contact customer support?
Reach out to us anytime at support@so365.shop. Our support team typically replies within 1–2 business days.
Do I need an account to order?
No, but creating an account helps you track orders, save favorites, and check out faster in the future.
Are your products authentic?
Yes. Every item is sourced directly from vetted independent designers. We stand behind the authenticity and quality of every product sold on SO3.
Can I sell my designs on SO3?
We’re always looking for fresh talent! If you’re a designer and want to collaborate, please reach out via partnerships@so365.shop.
